Refund policy

At ClinAdvize, we take pride in offering high quality products and exceptional customer service. Due to the nature of our products and services, we do not accept returns or exchanges. All purchases are final.

We encourage customers to carefully review product details, specifications, and terms information before making a purchase. If you have any questions or concerns about a product or service, please contact our customer support team, and we will be happy to assist you.

Digital products

Templates and other digital products purchased through our shop are delivered instantly by email and downloadable PDF at the moment of purchase. Because access is granted immediately, and the underlying files can be saved and reused as soon as checkout completes, we're unable to offer a refund or exchange on a digital product once it has been delivered — regardless of whether it has been opened, downloaded, or used.

Consulting services and bookings

Consulting sessions, discovery calls, and other booked services are governed by the cancellation and rescheduling terms shared in your confirmation email at the time of booking, rather than by this page. If you need to reschedule or cancel an upcoming session, use the reschedule link in that email or contact our team directly and we'll help you find a new time.

Subscriptions

If your purchase includes a recurring subscription, cancellation and renewal terms are covered separately in our Subscription & Cancellation policy. Canceling a subscription stops future billing going forward, but it does not refund charges already processed for the current billing period.

Billing errors and delivery issues

The one exception to our final-sale policy is a genuine error on our end — a duplicate charge, an incorrect amount billed, or a digital product that fails to arrive because of a technical issue with our platform rather than an issue with your email or download. If any of that happens, contact us as soon as you notice it and we'll correct the charge or re-send the affected files promptly.

Thank you for choosing ClinAdvize. We appreciate your understanding and support.

Questions may be sent to support@clinadvize.com.