Privacy policy
Last updated 5/11/26
This Privacy Policy describes how ClinAdvize (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from clinadvize.com or otherwise communicate with us (collectively, the “Services”). “You” and “your” means you as a user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please do not use or access the Services.
Changes to this privacy policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons. We will post the revised policy, update the “Last updated” date, and take any other steps required by applicable law.
What personal information we collect
The information we collect varies depending on how you interact with us and may include:
- Basic contact details, including your name, address, phone number, and email.
- Order information, including billing details, payment confirmation, email address, and phone number.
- Account and shopping information, including account credentials and items you view or add to your cart.
- Customer support information that you choose to include in communications with us.
- Usage data, such as device, browser, network, IP address, and interaction information collected through cookies and similar technologies.
How we collect and use information
We collect information directly from you, automatically through cookies and similar technologies, and from vendors or service providers such as Shopify and payment processors. We use it to provide products and services, process payments and orders, manage accounts, communicate with you, provide customer support, improve the Services, conduct marketing with the required consent, prevent fraud, comply with legal obligations, and protect our rights and users.
Cookies
We use cookies to power and improve the Site and Services, remember actions and preferences, run analytics, and better understand site interactions. Most browsers accept cookies by default, but you can remove or reject them through browser controls. Blocking cookies may affect features and functionality. For Shopify cookie information, visit Shopify’s cookie policy.
How we disclose information
We may disclose personal information to vendors and service providers acting on our behalf, business and marketing partners, affiliates, parties you direct or consent to, or as needed for a business transaction, legal obligation, enforcement of terms, or protection of the Services and rights of users or others. We do not use or disclose sensitive personal information to infer characteristics about you.
Children’s data, security, and retention
The Services are not intended for children, and we do not knowingly collect their personal information. No security measure is perfect or impenetrable, and information sent over insecure channels may be at risk. Retention depends on our need to maintain accounts, provide Services, comply with legal obligations, resolve disputes, and enforce agreements.
Your rights and choices
Depending on where you live, you may have rights to access or know, delete, correct, or receive a portable copy of personal information; opt out of sale, sharing, or targeted advertising; limit sensitive-information use; restrict or object to processing; withdraw consent; or appeal a decision. You may also opt out of promotional emails using the unsubscribe option in those emails.
We will not discriminate against you for exercising privacy rights. We may need to verify your identity or an authorized agent’s authority before responding.
California privacy rights (CCPA)
California consumers may request disclosure of categories and specific pieces of personal data collected, request deletion, and direct a business that sells personal data not to sell it. If you make a request, we will respond within the period required by applicable law.
International users and GDPR rights
We may transfer, store, and process personal information outside your country, including in the United States. For transfers out of Europe, we rely on recognized transfer mechanisms where required. Users covered by the GDPR may have rights of access, rectification, erasure, restriction, objection, and data portability.
Contact
To ask about our privacy practices or exercise a privacy right, email support@clinadvize.com.